Frequently Asked Questions

Everything you need to know about your QMobile experience.

What is the standard shipping timeframe for new orders?

We typically process orders within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for delivery within 48 hours.

Do your electronics come with a manufacturer warranty?

Yes, all QMobile devices and accessories include a comprehensive 12-month limited warranty covering hardware defects and technical malfunctions.

What is your return policy for mobile devices?

You can return your device within 30 days of purchase, provided it is in its original packaging and original condition. Software seals must remain unbroken for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options through Klarna and Affirm.

Are the smartphones sold on QMobile unlocked?

Yes, all smartphones sold on our platform are factory unlocked and compatible with GSM and CDMA networks worldwide.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to our real-time tracking portal.